Company: Hewlett-Packard (HP)
Website: www8.hp.com
Company Profile:
The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States.
Job Role: Server Support Engineer
Qualification: Any Graduate
Experience: Freshers
Salary: High
Job Location: Bangalore
Job Description:
Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
Resolve incoming internal or external businesses and end user’s problems via telephone and e-support.
Job Responsibilities:
Resolving technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification system for Industry Standard Servers and related products.
Work in 24x7 environment, supporting customers worldwide(AME, EMEA, APJ).
Adding case resolution to Knowledge Management System.
Engaging support as needed to ensure SLA demands are met.
Adding case resolution to Knowledge Management System.
Engaging support as needed to ensure SLA demands are met.
Skills:
Excellent verbal and written communication skills in language to be supported.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Experience in troubleshooting in a technical environment.
Excellent analytical and problem solving skills.
Software and hardware knowledge of computing, storage and peripheral devices.
Shift: Day and Night
Job Type: Regular
Selection Process:Online Exam
Apply Mode: Online
